Rights & Responsibilities
Participant Rights & Responsibilities
We at Community Youth Services take a great deal of pride in the programs and services we offer. It is our goal to assist all of the children, youth, and families we serve to meet their individual needs.
As a participant in one of the programs or services offered by Community Youth Services, you have specific rights and responsibilities. These are outlined below.
You have the right to:
- Receive quality and respectful care without discrimination or favoritism;
- Be a part of any case plan development and/or job development;
- Refuse any services offered by a CYS case manager or counselor;
- Expect confidentiality of information and protection of your records;
- File a grievance about dissatisfaction with the service you receive;
- Review your case file in the presence of your case manager;
- Insert or clarify information within your case file;
- Determine how and when information about you is shared with other service providers;
- Receive services that are respectful of your culture and religion;
- Maintain the freedom to express your religious and spiritual beliefs;
- Receive services off-site if you cannot be served on CYS property;
- Receive an explanation if your services are terminated.
You have the responsibility to:
- Give accurate information about your current situation
- Assist in making and keeping a safe environment
- Notify the agency if your situation changes
- Work with your CYS case manager or counselor in completing agreed upon steps to achieve your service plan goals
- Inform Staff immediately if you have any concerns or problems with the services you are receiving.
If you have an issue or concern about the services you have received, or about your job or job placement, you should talk to your case manager or counselor. If you do not feel the situation is resolved after discussing it with your case manager or counselor, you have the right to file a grievance. Your case manager or counselor can assist you with this process.
